FAQ'S

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GENERAL STUFF

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Where are you located?

United Wanderlust is an online, art shop based in Massachusetts. 

From time to time, whenever possible, we also offer our timeless watercolor paintings and illustrations as wall art for your home decor, and gifts that travel lovers appreciate, at the annual MCAD Art Sale, held in Minneapolis, MN in mid- November, right before Thanksgiving.

Be one of the first to learn about art fairs and art pop ups we attend through our email list and Wander & Paint blog posts.

We create our fine art collection and graphic illustrations from home.

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 Do you have any retail locations?

Right now, our main retail location is online at www.UnitedWanderlust.com. When opportunities arise, we sell framed and unframed original art, canvas, giclee prints, art gifts and home decor:

        • at local and regional art fairs & select art shows.
        • or even at seasonal pop-up stores.

As we confirm each events, we’ll post the dates and locations in a blog post on Wander & Paint, publish the event in our calendar (coming soon), fire off an update to our email subscribers and have a mention on our main social media accounts:

 

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 Can I visit your studio?

Sorry, no can do. Maybe one day, yeah?

 

 
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How and when should I contact you?

Email, or the contact form, is the absolute best way to contact us.

 At any given time, we’re either knee-deep in alligators plotting the logistics of our next art travel destinations, madly painting in the studio -sans distractions-  or (very likely) stalking local haunts and sniffing around for inspiration. Oh, and running an art shop.

If you have a burning question PRIOR to nabbing that art print for your home decor, and it has not been covered in the:

or, elsewhere on the United Wanderlust shop website…please do send us a note via email - we’re delighted to hear from you!  The best way to reach us:

We’ll, generally get back to you within:

  • 36-48 hours
  • during studio & office hours
  • between the hours of 9am EST - 5pm EST
  • MONDAY - FRIDAY
If you’ve already received your archival print (s) and have any questions or, simply want to share your thoughts about your new piece, feel free to email us directly.

All things being equal, USPS delivery and mail is generally reliable. However, we  STRONGLY recommend that you to select a shipping option with delivery confirmation and tracking to keep track of your watercolor wall art

Once you receive confirmation that an item has been shipped, it’s in the hands of the USPS gods & goddesses. 

Your tracking number will allow you to check the progress of your package at will. However, if you DO NOT received your print within three to four weeks from shipping, do reach out so we can help you figure out what happened. 


 

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CUSTOM ART & ILLUSTRATION STUFF

ARTIST COMMISSIONS FOR PERSONAL USE

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Do you accept custom projects?
 AKA Artist commissions.

It depends. I take a case by case approach to accepting projects. It may come down to the type of project you have in mind, your budget and the timeline.
For more information, please contact us at: HELLO@UNITEDWANDERLUST.COM
Let’s chat and see what beautiful things we can create together!

 

Custom watercolor painting projects estimates* for personal use start at:

*Taxes, packaging, shipping and handling are additional.

SAMPLE SIZES PRICES START @ MINIMUM ORDER Framed?
4" x 4" $85+ 3 no
5" x 7" $225+ 2 no
8.5" x 11 $350+ no no
11" x 15" $375+ no no
12" x 12" $400+ no no
12" x 16" $425+ no no
12" x 18" $550+ no no
18" x 24" $725+ no no

  • Includes a Certificate of Authenticity (a seal)
  •  Includes to 1 change request
  • Includes the artist's signature
  • Free Shipping:  for orders $1,000 and above and for certain occasional promotions. FedEx or USPS with tracking.

***Please keep in mind that additional change requests, the type of painting style, quality of frames, rush fees, usage, and other considerations will affect the final proposal fee.*** (please read the related sections under Custom illustrations for Commercial Use)

Depending on the workload and the type of artwork requested, please allow between three [3] to ten [10] weeks for completion, from the time the letter of agreement is received and payment has been deposited.

Required Deposit amount: 50%. We'll then go ahead and reserve the time to start your painting. Once the funds have been have cleared, we can start your commissioned art piece.

*FRAMED?:

  • 4"x 4": size custom tiles are often used for decor items, unique housewarming gifts, gifts for men, gifts for her or to be mounted on a wall to add architectural accents. They don't require frames or a mount -except when used as gallery art.
  • 5" x 7":  Depends on what's available  Wood panels for example, while they can be framed, don't require framing to look great. They can hang directly on the wall with nails or screws without additional hanging hardware.  Whereas art on paper does require some type of framing or hanging hardware to display well. Framing and mounting artwork is an art onto itself and is a different skill set altogether. Let us know if you need inspiration or resources. We'll be happy to share ours for the more affordable options.
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The final fees of your project will depend on the scope and details of the project agreed upon. Below is are a couple of examples of standard agreement terms and  important policies applicable to most designs or illustration projects (personal or commercial):

 

PAYMENT SCHEDULE: 

Applicable to both custom art and illustration for commercial and personal use clients.

50% Deposit & 50% by Project Completion (Asset transfer). The number of payments depends on the number of milestones completed. Design work starts only with a signed contract/letter of agreement and receipt of a cleared deposit via check, Paypal, or credit card. This holds the client's spot in the design calendar for their preferred due date. 

_________________________________________________________________________

CANCELLATION & TERMINATION:

Applicable to both custom art and illustration for commercial and personal use clients.

Cancellation fees are due based on the amount of work completed.

_________________________________________________________________________

CHANGE ORDERS/ ADDITIONAL WORK REQUEST: 

Applicable to both custom art and illustration for commercial and personal use clients.

When additional work or revisions is requested beyond those specified in the original agreement, the client will receive, fill out and submit a change order form. Client is billed at a separate rate of $100 per hour.

_________________________________________________________________________

PAYMENT: DUE ON COMPLETION OF THE ART  (NOT APPROVAL):

Applicable to both custom art and illustration for commercial and personal use clients.

We accept cash, debit, check or credit cards.  Payment is due immediately upon delivery of each milestone by the agreed upon time.  I'm happy to make changes at the per-determined stages. At least one round of revision is included with all projects - depending on timelines.  Check out our  "Sample Design Process Journey" at the bottom of the Custom Illustration for Commercial Use page.

_________________________________________________________________________

RUSH FEES / Turn-around time:

Applicable to both custom art and illustration for commercial and personal use clients.

Turn around time is two-weeks minimum for one illustration. If you need your artwork sooner, we can sometime accommodate you. A rush order fee of 100% is applied.

Minimum rush time turn-around for one illustration is 3 -5 days depending  on the complexity, size and nature of the commission. This allows us to put your project at the head of the queue, should there be an opportunity to do so.

_________________________________________________________________________

WATERCOLOR, GOUACHE, INK-BASED ILLUSTRATIONS: 

Applicable to both custom art and illustration for commercial and personal use clients.

Substantial changes to composition and layout at the pencil sketch stages (thumbnail, rough sketch or final drawing) are welcomed if your project is not a rush order.

Due to the capricious and slow nature of the traditional mediums we use, once the actual painting process starts, that’s it. No major additional changes can be made to the artwork.

Very minor changes, such as increasing contrast, adding textures, lines or white highlights with ink, gouache, acrylic, color pencil or watercolor pencil etc. is sometimes possible depending on the artwork. At this final stage, submitting a work/change order may or may not work out.

Sometimes, an idea may no longer work out due to a last minute client change of direction.  That's okay. In this case, if a new illustration is needed, we'll work out a new and separate agreement based on the new brief or guidelines.

_________________________________________________________________________

USAGE - ORIGINAL ART COPYRIGHT:

The physical Original art is the property of the client who commissions an original illustration or painting.  The ARTIST retains and owns all of the copyright for the painting and its derivatives unless expressed otherwise in the agreement.

_________________________________________________________________________

PER DIEM RATES for Site-Specific Art

Applicable to both custom art and illustration for commercial and personal use clients.

    Per Diem policy details below:

    • A flat, Per Diem Rate is applied and follows the guidelines of the US General Services Administration [GSA] Per Diem Rates. Includes housing, meals and incidentals and will vary depending on site location.  When a specific per diem rate is not available for your location, these general rates will apply (for Massachusetts locations only):
      • Meals & Incident:  $59 per day
      • Lodging:  $96 per night
    • Transportation from and to locations (e.g. flights, trains, ferries, rental cars etc.). Varies depending on travel distances.

    ___________________________________________

    CUSTOM ILLUSTRATIONS FOR COMMERCIAL USE [Synopsis]

    freelance illustrator, uplifting illustrations, realistic art, graphic art, graphic illustration, visual art, fine art, painted illustrations, blog post illustration, wall art, home decor, watercolor paintings, illustrations, ethereal, atmospheric, artist commissions, marketing illustration, book illustrator.

    The final fees of your project will depend on the scope and details of the project agreed upon. Below is are a couple of examples of standard agreement terms and  important policies applicable to most designs or illustration projects (personal or commercial):

    PAYMENT SCHEDULE: 

    Applicable to both custom art and illustration for commercial and personal use clients.

    50% Deposit & 50% by Project Completion (Asset transfer). The number of payments depends on the number of milestones completed. Design work starts only with a signed contract/letter of agreement and receipt of a cleared deposit via check, Paypal, or credit card. This holds the client's spot in the design calendar for their preferred due date. 

    _________________________________________________________________________

    CANCELLATION & TERMINATION:

    Applicable to both custom art and illustration for commercial and personal use clients.

    Cancellation fees are due based on the amount of work completed.

    _________________________________________________________________________

    CHANGE ORDERS/ ADDITIONAL WORK REQUEST: 

    Applicable to both custom art and illustration for commercial and personal use clients.

    When additional work or revisions is requested beyond those specified in the original agreement, the client will receive, fill out and submit a change order form. Client is billed at a separate rate of $100 per hour.

    _________________________________________________________________________

    PAYMENT: DUE ON COMPLETION OF THE ART  (NOT APPROVAL):

    Applicable to both custom art and illustration for commercial and personal use clients.

    We accept cash, debit, check or credit cards.  Payment is due immediately upon delivery of each milestone by the agreed upon time.  I'm happy to make changes at the per-determined stages. At least one round of revision is included with all projects - depending on timelines.  Check out our  "Sample Design Process Journey" at the bottom of the Custom Illustration for Commercial Use page.

    _________________________________________________________________________

    RUSH FEES / Turn-around time:

    Applicable to both custom art and illustration for commercial and personal use clients.

    Turn around time is two-weeks minimum for one illustration. If you need your artwork sooner, we can sometime accommodate you. A rush order fee of 100% is applied.

    Minimum rush time turn-around for one illustration is 3 -5 days depending  on the complexity, size and nature of the commission. This allows us to put your project at the head of the queue, should there be an opportunity to do so.

    _________________________________________________________________________

    WATERCOLOR, GOUACHE, INK-BASED ILLUSTRATIONS: 

    Applicable to both custom art and illustration for commercial and personal use clients.

    Substantial changes to composition and layout at the pencil sketch stages (thumbnail, rough sketch or final drawing) are welcomed if your project is not a rush order.

    Due to the capricious and slow nature of the traditional mediums we use, once the actual painting process starts, that’s it. No major additional changes can be made to the artwork.

    Very minor changes, such as increasing contrast, adding textures, lines or white highlights with ink, gouache, acrylic, color pencil or watercolor pencil etc. is sometimes possible depending on the artwork. At this final stage, submitting a work/change order may or may not work out.

    Sometimes, an idea may no longer work out due to a last minute client change of direction.  That's okay. In this case, if a new illustration is needed, we'll work out a new and separate agreement based on the new brief or guidelines.

     

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    _________________________________________________________________________

    USAGE - ORIGINAL ART:

    Original art remains the property of the Artist unless expressed otherwise in the Agreement. Client is responsible for return of original art (if applicable) in undamaged condition within 10 days of first reproduction. Client shall also return copies of the art, and permanently delete all digital copies thereof, within 10 days after expiration of the Client’s usage rights.

    _________________________________________________________________________

    PER DIEM RATES for Site-Specific Art

    Applicable to both custom art and illustration for commercial and personal use clients.

      Per Diem policy details below:
      • A flat, Per Diem Rate is applied and follows the guidelines of the US General Services Administration [GSA] Per Diem Rates. Includes housing, meals and incidentals and will vary depending on site location.  When a specific per diem rate is not available for your location, these general rates will apply (for Massachusetts locations only):
        • Meals & Incident:  $59 per day
        • Lodging:  $96 per night
      • Transportation from and to locations (e.g. flights, trains, ferries, rental cars etc.). Varies depending on travel distances.

      _________________________________________________________________________

       

      ART PRINT STUFF

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      How are the prints created? 


      The prints are created from high resolution TIFF, PNG or PSD files scans of the original watercolor paintings or water-based artwork, at a minimum of 300 DPI.

      Once the print file is ready for processing, we send it to our printer. United Wanderlust uses the made-to-order model.

      A print gets produced only when a customer places an order. So we don't hold an inventory. Keep in mind that your order may come from several vendors depending on what item you've purchased:

      • A beautiful, modern, unframed giclee canvas print, stretched on wood panels
      • An atmospheric piece of art, printed on archival fine art paper
      • Or, framed or unframed original art (from my own mobile studio :)
      • Framed or unframed Limited edition prints (also from my studio)
      • Other slow travel-inspired art gifts for your home decor or the perfect gifts for the travelers in your life

       

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      How do you do limited editions?

      A handful of our visual art collection including watercolors, sketches and illustrations are capped at 300.

      They come signed, numbered and with a certificate of authenticity but are not offered in the shop - only at art fairs. The majority of the editions we offer online are open and the shop's logo will be printed on the back of the canvas prints.

      However, if you happen to be at one of the art fairs, pop up stores and art shows, we sometime participate in, you could definitely snag one piece there such as this expressive crustacean, Psychedelic Crab, inspired from strolling through a market in Nha Thrang, Vietnam.

      If there is enough demand for this high-end service, we’ll definitely assess how it could seamlessly integrate with our slow travel philosophy. 

       

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      Will the artwork include an artist’s signature?


      All canvas prints will include the shop's logo on the back of the canvas frame. The visual art and graphic illustrations printed on fine art, watercolor paper and sold at fair, includes the artist signature tucked away discreetly on the artwork itself.

                  

       

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      Will I receive a certificate of authenticity?

      We do not offer this service for open edition prints. However, the shop's logo will be printed on the back of the canvas prints.

      The certificate of authenticity is included whenever you buy an original fine art painting. It’s affixed directly on the back of the canvas.

      Our ethereal, original paintings are currently only offered at art fairs and through custom orders. Although we plan on offering these online if there is a demand for it.

      Email us any questions you have regarding custom orders at:

      HELLO@UNITEDWANDERLUST.COM



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      Can you help me to select frames for my artwork?

      
We don’t offer this service at this time.  However, the lifestyle photos in the art shop can provide some inspiration for where to start.

       

      At United Wanderlust, we’re HUGE fans of simple frames (white, black, natural or neutral), that allow the atmospheric mood of our watercolor wall art to shine through.


       


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      CANVAS PRINT STUFF

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      Will my artwork arrive ready to hang?
      All canvas giclee prints arrive with simple hanging brackets to easily hang your art.

       

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      Can I hang my canvas print outside? 

      No silly. Why in the world would you ever want to do that?

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      WHAT TO EXPECT AFTER PURCHASE STUFF

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       When will I receive my order? How long will it take?

      For domestic shipping, expect that it will take approximately two weeks from receiving your shipping confirmation email sent with your tracking number.

      If there are major disruption in the supply and production chain due to events beyond our control such as acts of god, delivery could take much longer:

      Keep in mind, we are a tiny, teensy, independent art shop, and not a mass-market retailer with their own shipping department.

      Each order is printed on demand, one customer at a time.

      Please choose a shipping option such as priority mail that includes delivery confirmation and tracking to make sure you know where your piece is at any one time. 

      Each print needs time to dry, to be packaged appropriately, handled and mailed via First Class USPS Mail or Priority mail.

      This process could take up to one or three weeks.

      

International shipping, if it’s offered, can take up to eight (8) weeks.

      For either domestic or international orders, we STRONGLY recommend ordering EARLY if your wall art is meant as a gift for the demanding traveler in your life or, if you’d like to receive it in advance of a special occasion - like an upcoming holiday or anniversary.

      If you plan to purchase atmospheric living room wall decor in time for a big event, we recommend placing your order two-three weeks ahead of time.


      Find out more about our SHIPPING POLICY.


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       How do I track the progress of my artwork shipment?

      Once your order is shipped, if you chose a shipping method with tracking you will receive a confirmation email with your tracking number.


       

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       Can I cancel an order prior to shipment?

      ALL SALES ARE FINAL -  just like at a physical art fair. Your art item is made to order, just for you.

      Once you’ve made the payment for your print, your order and payment is sent directly to the printer automatically.

      The printing process begins as soon as the order is confirmed with a payment. So cancellations are not possible. All sales are final.

      Please review our Refund & Exchange Policy carefully and make sure you’ve selected the right print(s) size, style etc.  PRIOR, to hitting that buy button.

      REFUND POLICY

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      Can I return a print or product if I’m not satisfied?

      ALL SALES ARE FINAL.


      As a small artisan, independent shop, your rely on your purchase to allow us to continue creating uplifting wall art decor for your homes and art gift ideas for your friends and family. For this reason, just like at an art fair, all sales are final.

      As a customer, it can be difficult to assess what you’ll receive when making an online purchase, especially if you are unfamiliar with the process.

      For this reason we've describe as thoroughly as possible your piece and have included plenty of images. Also please contact us with any clarifying questions you may have.

      We  STRONGLY recommend that you review the product description and our policies (at the bottom of the page) thoroughly prior to making your purchase. We  are unable to offer returns or exchanges at this time.

      ****Please visit our Refund & Exchange policy page********

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       What do I do if I received a defective order?

      Now, if an order arrived defective: i.e the frame is broken, the canvas fabric is ripped, it looks like it went through a firestorm, survived a flood damage etc. please reach out to us immediately with photos and a detailed description of the problem at:

      hello@unitedwnaderlust.com

      If the issue is on our end, we'll definitely do our best to discuss options on a case by case basis.

              

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       What do I do if I never received my order?

      If you have not received your print three to four weeks after you’ve placed your order, and you have a tracking number, please follow up and contact the shipping carrier you chose directly, as we are unable to assist at this stage.

      We strongly advise to always choose a shipping option with a tracking number such as priority mail. This gives you piece of mind, plus it makes it easier and much quicker for you to resolve any potential delay issues.

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       How do I make changes to an order I’ve already placed?

      We are a very small shop, unfortunately, once an order is placed, changes cannot be made.

      Please make sure to review your order to be certain that you are ordering the correct print size, format or style.

       

      MONEY STUFF

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       Can I get any discounts?

      From time to time, we share free shipping coupons codes with our email list subscribers.

      On other occasions, you may see automatic discounts applied at checkout, when a customer purchases more than one item in a single order, in the form of free shipping.

      At United Wanderlust, our art prints and goods are priced fairly from the start.

      We follows fair labor trade pricing practices, which provides a living wage to all involved in the creation and production of each piece you discover in the art shop.


      Armillary sphere icon, vector art, fine art, art shop, artist shop, Art shop frequently art questions wall art shipping, timeless, dreamscapes, serenity, atmospheric, ethereal, geometric abstraction, home accents, international decor, expressive artwork, wall art, watercolor painting, gifts for travel lovers, travel lover, serene paintings, budget decor, custom art, giclee prints, original arts, art prints, canvas prints, purchasing artwork, buy original fine art paintings.

       Can I make installment payments?

      We don't offer an installment payment program at the moment. Pro tip: saving for your art purchase is a most excellent option!  On the other, if you're already imagining where your piece will go or whom it will delight, then credit cards accomplish the same goal as an installment payment plan - often with more flexibility and less hassle.

      CORPORATE STUFF

      Armillary sphere icon, vector art, fine art, art shop, artist shop, Art shop frequently art questions wall art shipping, timeless, dreamscapes, serenity, atmospheric, ethereal, geometric abstraction, home accents, international decor, expressive artwork, wall art, watercolor painting, gifts for travel lovers, travel lover, serene paintings, budget decor, custom art, giclee prints, original arts, art prints, canvas prints, purchasing artwork, buy original fine art paintings.

      Do you accept wholesale purchases from corporate art consultants and interior designers?

      Yes we do. We welcome inquiries. Contact us at hello@unitedwanderlust.com to discuss your specific needs.

       

      Armillary sphere icon, vector art, fine art, art shop, artist shop, Art shop frequently art questions wall art shipping, timeless, dreamscapes, serenity, atmospheric, ethereal, geometric abstraction, home accents, international decor, expressive artwork, wall art, watercolor painting, gifts for travel lovers, travel lover, serene paintings, budget decor, custom art, giclee prints, original arts, art prints, canvas prints, purchasing artwork, buy original fine art paintings.

      Do you rent or lease your art and what are your fees?

      Yes we do. We welcome inquiries and would be happy to review your specific needs.

      Contact us at hello@unitedwanderlust.com to and tell us about the scope of the project. 


       
      Armillary sphere icon, vector art, fine art, art shop, artist shop, Art shop frequently art questions wall art shipping, timeless, dreamscapes, serenity, atmospheric, ethereal, geometric abstraction, home accents, international decor, expressive artwork, wall art, watercolor painting, gifts for travel lovers, travel lover, serene paintings, budget decor, custom art, giclee prints, original arts, art prints, canvas prints, purchasing artwork, buy original fine art paintings.

       Are you interested in being contacted by galleries or agents?

      Sure do! Feel free to reach out at hello@unitedwnaderlust.com to discuss what you have in mind.